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Responsible Disclosure

At FASTTalks, we take the security of our systems and customer data seriously. We appreciate the efforts of security researchers and the broader community in helping us identify and address potential vulnerabilities. Our Responsible Disclosure program is designed to encourage responsible reporting of any security issues.

Why Responsible Disclosure Matters:

  • Protecting Users: Identifying and fixing vulnerabilities promptly helps us safeguard the privacy and security of our users.

  • Building Trust: Demonstrating our commitment to security builds trust with our users, partners, and the wider community.

  • Continuous Improvement: By engaging with the security community, we enhance our systems and stay ahead of potential threats.

Responsible Disclosure Process:

Preparation:

  • Before reporting, familiarize yourself with our Responsible Disclosure policy available on our website.

  • Use our public PGP key to encrypt sensitive information during communication.

Scope:

  • Our Responsible Disclosure program covers all our publicly accessible services and products.

  • What to Report:

  • Report any potential vulnerabilities, weaknesses, or security concerns you discover.

  • Include a detailed description of the issue and steps to reproduce it.

Reporting:

  • Submit your findings via email to itdesk[at]fasttalks[dot]in

  • Include your contact information for further communication.

Response Time:

  • Our security team will acknowledge receipt of your report within 2-3 business days.

  • We aim to provide an initial assessment of the report within 6-7 business days.

Resolution:

  • Our team will work to address and fix the reported issue promptly.

  • We appreciate your patience and collaboration during the resolution process.

Public Disclosure:

  • We follow a coordinated disclosure approach and aim to release information about the vulnerability and its resolution simultaneously.

  • We appreciate researchers allowing us sufficient time to address and disclose the issue responsibly.

Recognition:

  • If you wish to be publicly acknowledged for your contribution, please let us know.

  • We may provide recognition, at our discretion, for responsible disclosures.

Legal Protections:

  • We commit to not pursue legal action against individuals conducting responsible disclosure.

  • We expect researchers to comply with our Responsible Disclosure policy and adhere to ethical guidelines.

Contact Us:

For any questions related to the Responsible Disclosure program or to report a security issue, please reach out to us at itdesk[at]fasttalks[dot]in. Thank you for your commitment to a safer online environment.

PGP Public Key

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